Corporate Plans

For companies that need a minimal structure to organize the experience.

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• Initial journey mapping
• Maturity diagnosis
• Essential KPIs
• Evolution recommendations

For companies that need to align Customer Experience, operations, and technology.

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• Governance model
• Training for leaders and teams
• Intelligent quality audit
• Implementation of management rituals
• Initial automation/AI projects

For companies that need strategic support and sustained transformation.

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• Ongoing consulting
• Monthly strategic reviews
• Applied AI lab for CX
• Continuous evolution of indicators
• Special experience projects